YouTube puts demographic feedback to work
The website's Insight service gives those who post videos treasured marketing data about those who watch them.
By Michelle Quinn
Los Angeles Times Staff Writer
June 5, 2008
Three days after Weezer posted its music video “Pork & Beans” on YouTube, 2.2 million people had watched it. And 65% of them were men.
The heavily male demographic surprised the band's marketing team, which three months ago wouldn't have been able to find out about the gender, or much else, of the people clicking on one of Weezer's videos. A feature called YouTube Insight, introduced in March, gives YouTube account holders who have uploaded videos to the site a range of statistics, charts and maps about their audiences.
The data bring a little science to what has been the art of viral marketing and the potential for big changes in how bands, television shows, movies and consumer products are promoted on the Internet.
Until recently, "it's been hard to measure the success of online advertising campaigns," said Adam Spielberger, executive vice president of interactive marketing at Special Ops Media, a New York interactive advertising agency. Now "people are trying to dig down into the numbers."
Insight is part of a trend on the Web. The social networking giant Facebook offers account holders a weekly report that, like Insight, is free -- and has a similar name, Insights. The information it provides is used by individuals and companies that have Facebook pages and want to hone their marketing.
Before Insight, success on Google Inc.'s YouTube was measured primarily in one way: by the sheer number of "views," or times a video was watched. The data available through Insight include age, gender and geographic location as well as the Internet sites that viewers came from before and where they went after watching a clip. Marketers and advertisers use the data to decide how to target their next round of ads or where bands should tour, said Tracy Chan, product manager of YouTube Insight.
"YouTube is becoming the world's biggest focus group," Chan said.
The YouTube data are more specific than what bands typically can get from television and radio, said Ben Patterson, who worked on Weezer's digital marketing strategy.
"What's distinct about YouTube Insight is the immediacy of the information and the discovery element -- how viewers found the content," he said.
Weezer, an alternative rock band, was founded in 1992 in Los Angeles. Its "Pork & Beans" video is purposely filled with references to the YouTube amateur celebrity culture and appearances by YouTube celebrities. They include Chris Crocker, famous for his teary plea for the media to leave Britney Spears alone, and the guys who did the Mentos/Diet Coke explosion experiments.
With Insight, Weezer learned that people who watched "Pork & Beans" just after its release May 23 were predominantly from two age groups: under 18 and between 35 and 45. At first, most found the video by going to YouTube or Google, but many linked to it via technology news blogs such as Valleywag. After three days, 38% of viewers had discovered "Pork & Beans" not on YouTube but on other websites where people had posted it.
Weezer's experience on YouTube will affect marketing decisions this summer as the band, whose latest CD came out Tuesday, prepares to go on tour.
Patterson said Weezer wanted to figure out how to target the same demographic groups that watched the video and how to reach out to those that didn't. The Insight information, he said, raised questions. Should Weezer curtail advertising in traditional spots such as local alternative weeklies and banner ads across music blogs and sites? Would money be better spent advertising instead on technology sites such as Gizmodo?
Ideally, the data provided by YouTube Insight will "help identify better who true tastemakers are," said Patterson, who is president of DashGo Inc., a Santa Monica company that provides digital distribution and marketing to independent artists. "What really sparks a viral campaign? What is the match to the flame?"